PRIVACY POLICY

Our privacy policy shows you, under what legal conditions and why we treat personal data of our users, always underpinning our commitment to the privacy and the security of the information of our data users, based on the principles of confidentiality, integrity, transparency and availability.

  1. Processing Grounds

    This privacy policy (“Privacy Policy”) shows how Beroomers S.L. (hereinafter “BEROOMERS”), a Spanish company with registered office Av. Aragón 12 - Entresuelo A, 46021, Valencia with tax identification number B98556186, collects, processes and uses the personal information of the users of the platform.

    This Privacy Policy applies to the information we collect from users through our platform, electronic communications, contact forms, instant messaging service and any other service that we activate to improve the experience of our users.

    The Privacy Policy will be updated periodically with the purpose of clarify or reflect new practices in the management of privacy of our users or the legal modifications that would have to be applied. All changes to the Privacy Policy will be notified to the users by email (sent to the email account with which you have registered), and through notices, on the platform so that, you have access and knowledge of them.

  2. Purpose

    The collection and processing of your personal data is intended make it possible to register and manage the booking of accommodation that you have selected.

    Once you have booked your accommodation, as a member of our database of occupants of houses and data of coexistence you will be able receive, if you wish, our Newsletter with information regarding activities and events in the city that may be of interest to you.

  3. Situations in which we process the information of our users

    1. When we collect your personal data

      If you interact with us through our website we can collect different data, also if you register through a social network, through what is called “social login” or “plug-ins” we will treat your username and password, email, IP, used browser, and that information that you decide to move from your social profile or that is established so you can register on our website.

    2. Means through which you provide us with your data and the information that is collected

      We treat your data whenever: (i) you visit our website; (ii) interact or connect with or link to our website through social network tools, blogs or other websites; (iii) you use any of our communication services, you send us an email or use our courier service if applicable;

      The personal data that you provide us when using any of our services will be incorporated into our activity records.

      We give you more details of the different times and places where we collect your data:

      • When you register as a user or when you proceed to book some of the accommodations offered on our website. We can collect mainly your name, email, telephone among others.

      • We can also collect information about your use of our services; from our website; technical information, as well as when, where and how you use our services. In this sense, we can collect the following information:

        1. Technical information about your device and connection to internet

          Through logs and other tools, we record information about of the device and your internet connection, including the operating system used and other unique identifiers. This type of information is generally used in an aggregate way to analyse how the website and services we offer are used, thus allowing us to improve on them.

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          We record the activity that you carry out in your account, as well as the visits you make to the website for the purposes of, among others, prevent fraud, improve our services and provide you with personalised services, recommendations and advertisements.

        3. Location information

          By using our services, you will have the possibility of using geographic location services that will allow us to better adjust the services we offer you.

    3. What we use the collected data for:

      The personal data you provide us when registering or using our services will be used for the management, administration, provision, expansion and improvement of our services, specifically those that you have subscribed or used, as well as to keep you informed, about improvements and new features of the services we offer.

      We use your data with the following purposes:

      • To operate, maintain and improve our website.

      • Provide publications of personalised offers and recommendations if you have requested it.

      • Answer your questions and respond to your requests;

      • Send you reminders, technical notices, updates, security alerts, support and administrative messages;

      • Manage our daily commercial tasks, such as the administration of the web page, the analytical, the fulfilment of our obligations determined in each of the Conditions of Use and to comply with the legislation;

      • Comply with our legal obligations, resolve disputes and avoid inappropriate uses.

      • Improve the user experience, analysing the information we have about our users so that we can understand them better, determine their interests and offer the most relevant and appealing services. The treatment of the data also has the purpose of knowing and analysing the user's behaviour to be able to meet the possible needs related to the different services by BEROOMERS.

      In the specific case that you use our e-mail or any other user service procedure, your data will be used to answer the questions you ask us through this channel.

      We now detail the purposes:

      1. Booking accommodations

        In the case that you use our registration forms for users, and after accepting our privacy policy, you agree that your personal data and information you provide can be used for the purposes explained in this privacy policy and so that you can book any accommodation advertised on our website.

      2. Receive advertising

        We will also process your personal data for sending or receiving advertising in the following ways:

        • Based on our legitimate interest as a service provider, you agree to your data being used by BEROOMERS for promotional communications about the products and/or services directly related to the website.

        • If you agree expressly through the marking of the mandatory box, you consent to your data being used, and therefore, communicated to third companies, for the sending of promotional communications of entities that develop their activity in the sectors: Financial, Editorial, Education or training, Employment, Automotive, Telecommunications, Computing, Technology, Home, Beauty, Real estate, Distance selling, Retail, Textile, Food, Collecting, Audiovisual Contents, Music, Hobbies, Leisure, Travel and Tourism, Insurance, Energy and Water, NGOs and services provided by the public administration (via post, telephone, face-to-face and/or telematics) of their products and/or services, as well as newsletters.

        In some cases, the carrying out of processes for advertising purposes may involve communication of your data to third parties in order to carry out a cross-process to determine if you hold the user condition and avoid duplicate shipments. You authorise the treatment for the informed purposes unless you indicate your opposition below:

        In any case, regardless of the type of advertising and the mode of acceptance, you can oppose the use of your data for promotional and commercial purposes by accessing your user account.

      3. Improvement of our services

        We can also use the data you provide us to analyse your use of our services and obtain information about behaviours and interaction.

      4. Market research

        We may also use your data to analyse and understand market trends so that we can improve, develop and customise our website and our services. These analyses can be carried out directly or through third parties that analyse such data at our request (such processing will be subject to the corresponding data processing agreements which will guarantee the confidentiality and integrity of the same). This type of analysis allows us to sense possible needs of our users that are later translated into promotional activities of our services in a more concrete and personalised way.

      5. Prevention of abuse and fraud

        We will also use the data to control and avoid any form of abuse of our services, such as fraudulent activities, denial-of-service attacks, sending spam, unauthorized access to the accounts of our users, as well as any other practice that is contrary to the General Conditions and Use of our website.

      6. Data from third parties

        In case you include personal data of other people, you must inform them of the points contained in this policy and have their consent, prior to their inclusion.

      7. Minimum age

        If you are minor, you cannot use the services offered by our website. We inform you that, under the current regulations, specifically the Civil Code in its articles 314 and 323 which state that minors, except those who have obtained emancipation, cannot enter into contracts, unless there is authorisation from the parents or guardians.

  4. Exercise of rights

    As a user you can: (i) require us to access any personal information we have about you and request that we update, rectify or cancel it (ii) require us to refrain from continuing to use any personal information we have about you, and/or (iii) oppose the processing of your data.

    Given that the links that we have enabled in the emails that we send have the function of unsubscribing, if you wish to make use of any of your rights you can contact us through the enabled links that you will find in the emails and communications of BEROOMERS or through postal mail to the customer service department of Beroomers in the following Address: Av. Aragón 12 - Entresuelo A, 46021, Valencia. Remember to provide as much information as possible about your request: Name, surname, and the email address that you use when registering on our website.

    1. Protection of rights before the Supervisory Authority

      In any case of violation of your right to the protection of personal data, you can contact the corresponding national Supervisory Authority, the Spanish Agency of Data Protection, www.agpd.es, to initiate the appropriate procedures to make a claim and/or defence your rights.

  5. Cancelling your subscription

    Any user of the website can unsubscribe at any time. You can do so, by signing into your account. By cancelling your subscription (closing your account), you will lose the information and data that you may have in it, as well as the right to use any benefits or services that you could have activated on the date of the withdrawal and/or have previously contracted as a user.

    In case you request to cancel your account, we may keep your Personal Data, during the necessary period to guarantee the exercise of our processes, our legal obligations and resolve possible disputes.

    All your personal data will be processed and stored to the extent strictly necessary to comply with the law or for the purposes that we have described. Once the account is cancelled, we can maintain the data during the necessary period to be able to guarantee the exercise of our processes and our legal obligations and resolve disputes. When your data is no longer relevant to the purposes for which it was collected, it will be deleted or anonymised, including any registration or other supporting information.

  6. With whom do we share your data?

    As already mentioned in point 3.2 we will send your contact information to the user who has listed the accommodation you are interested in booking, in addition, we can also share some of your data with:

    1. Public Bodies

      BEROOMERS guarantees the confidentiality of personal data. However, we may disclose to the competent public authorities your data, and any other information that is in our possession, or that is accessible through our systems, and that is required by law and regulations applicable to the case. All so to prevent abuse of services or fraudulent activities in the services provided through our website.

      For this reason, and under the fourth section of this Privacy Policy, all personal data, you provide us can be kept and made available to the administrative and judicial authorities.

    2. Service providers

      BEROOMERS may have contracted different services with suppliers that access personal data. All the suppliers have signed personal data processing agreements limiting their treatment to the purposes of the service and always under the security measures established by current regulations.

  7. Veracity of data and responsible use

    Having an account or being a BEROOMERS user means that you have to guarantee, both BEROOMERS and third parties, the quality of the information provided, that is, that the data and information provided are real, accurate, up to date and it belongs to you and not to third parties. Therefore, you guarantee that you are responsible for your data being true and meet this quality principle.

    From BEROOMERS we reserve the right to verify this information at any time by requiring an official document or equivalent procedure and, if appropriate, temporarily deactivate and/or cancel your account.

    BEROOMERS is concerned about guaranteeing the security and confidentiality of your data and personal information. For that, we have adopted numerous security measures and technical means to avoid its loss, misuse or access without your authorization.

    Notwithstanding the above, it is also up to you to control your personal information, and that's why, we ask you and we recommend, that you be careful with the information you share, and with whom you do it. BEROOMERS will not control the information you choose to share with other users and, therefore, we are not responsible for the consequences of your own actions.

    In addition, we are committed to acting quickly and responsibly in the event that the security of your data may be compromised, and to inform you if it was necessary.

  8. Plugins use

    When you use our services, you can share information from Services on social networks, such as Facebook, through a social plug-in implemented. If you choose to share information through a social plug-in, your browser will transfer the following data to the social network:

    1. Date and time of visit;

    2. The Internet address or URL for the address you are visiting temporarily;

    3. IP address;

    4. The browser you are using;

    5. Operating system that you are using;

    6. Your username and password and, where appropriate, if you are a registered user of the social network, first and last name;

    7. The information for which you have used this specific plug-in.

    With respect to such information, we refer to the terms and conditions of the relevant social network. We encourage you to keep informed of the purpose and scope of the collection of information that is made through social plugins. If what you want you can block social plugins in the settings of the browser. Keep in mind that we do not have influence over the information that the social network collects through the use of plugins.

  9. Special or third party privacy policies

    1. Special privacy policies

      You can find that on our website you have a privacy policy in addition to this general privacy policy. In that case, the terms of both privacy policies will apply: the specific one of the service and this general one. In the event that some of the clauses are contradictory, remember that the clause of the specific privacy policy will apply.

    2. Third party privacy policies

      This Privacy Policy only refers to the collection, processing and use of information (relating to personal data) on our part through the interaction you make with our website. Other third-party websites that you can access through links from BEROOMERS have their own privacy policies. We encourage you to know the privacy policies offered by these third parties before providing any personal information.

  10. Security procedures

    BEROOMERS has implemented the necessary security measures to guarantee use and treatment of personal data provided by the effective user, safeguarding the privacy, privacy, confidentiality and integrity thereof, comply with the regulatory requirements set forth in the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 concerning the protection of individuals with regard to data processing personal data and the free circulation of these data and by repeals Directive 95/46 / EC (General Regulation for the protection of data), making use of the necessary technical means to avoid the alteration, loss, unauthorized access or treatment of your data, according to the state of the technology at all times, as well as the scope of control of BEROOMERS.

    BEROOMERS may modify the content of its policy of privacy at any time according to the modifications Legislative, Jurisprudential or Interpretive Acts of the Agency Spanish Data Protection that may occur.